Intelligent conversations.
Connected customer service.
AI voice and chat agents that sound natural, know when to bring in a person, and hand over the whole story — customer, request and every action already taken — straight into your team's desktop.
One platform for AI and human service
VoiceMatrix runs AI orchestration, customer conversations and agent operations. Your PBX and business systems stay in charge of their own data.
Natural AI voice
Handles interruptions and silence, speaks English and Swahili, and always tells callers they're talking to an AI.
Chat on every channel
WhatsApp, SMS, web chat, Messenger and email share one conversation record and one routing model.
Smooth human handoff
The person who picks up sees what the customer asked, what was verified and what has already been done.
Connected customer context
Orders, invoices, payments and cases come live from your own business systems — never a second copy.
Live operational visibility
Queues, agents, waits and service levels with honest freshness — stale data is never shown as zero.
Governed by design
Approved knowledge, typed tools, release gates and an emergency stop for every AI agent.
Three columns. Everything in reach.
Phone controls on the left, the conversation and handoff brief in the centre, the customer and permitted actions on the right.
Order ORD-55120 is one day late. Delivery status confirmed from source; customer asked for a person.
Illustrative preview with sample data.
No customer repeats themselves
Every handoff is a durable record with an owner, so nothing is lost between the AI and your team.
- 1
AI answers
Greets, discloses it's an AI, identifies the caller.
- 2
Verifies & acts
Uses approved tools for live order, invoice or case data.
- 3
Packs context
Request, verification, actions and pending references saved first.
- 4
Hands off
One agent accepts; AI replies pause the moment a person owns it.
- 5
Agent completes
Continues the same case or request — no duplicates.
Numbers you can explain
Every metric has a published formula, population and timezone. Answered, abandoned, missed offers and technical failures are counted separately — and AI and human outcomes never blur.
- Live queue matrix with freshness
- Queue360 and Agent360 drill-downs
- Abandoned-call recovery without duplicates
- Evidence-linked quality reviews
Your systems stay the source of truth
Reusable connectors expose stable business capabilities — look up a customer, list invoices, create a case — with scopes, field mapping and health you can inspect.
Connector status is shown honestly: planned, implemented, tested or production-verified. We don't claim universal compatibility.
Choose how you adopt it
Built-in, not bolted on
We list only controls implemented in the product. No certifications are claimed.
Configured through connectors, not hard-coded
The same platform foundation adapts its customer context to each organisation's business system.
Pharmaceutical distribution
Order status, delivery routes, invoices and credit holds.
Financial services
Account enquiries with strict verification scopes.
Logistics & distribution
Shipment tracking and delivery exceptions.
Utilities & services
Billing, connections and service requests.
Examples only — not customer references.
Questions, answered
No. FreePBX keeps all extensions, trunks, queues, IVRs and routing. VoiceMatrix handles AI, conversations, agent operations and reporting through a secured connector.
See VoiceMatrix with your own workflows
Tell us about your contact centre. We'll walk through the desktop, handoff and analytics, and map what's needed to connect your PBX and business system.
The public voice demo needs a configured voice provider and test number. It's not live yet — request a demo and we'll run it with you.
Awaiting voice-provider configuration